The out of box Syteline missed some of the detail carelessly.  For example, the Grid view for RMA is sorted by RMA date ascending.  So it shows the oldest RMA up front and you are seeing those years old closed RMAs.

Syteline Application Case

Change the sorting of Grid view in RMA form, to show the latest RMA up front.

Syteline Technical Component

Form, Primary Collection, Collection Property

Customization Solution

This is pretty easy to change.  Go to Edit mod, in the form collection property, change the Order by to “RmaNum Desc”.  Done.